Subject: Fw: English Language Test - Shruti Maurya
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:53:29 +0000

interview
________________________________
From: Shruti Maurya <[email-masked]>
Sent: Friday, March 10, 2023 8:06 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shruti Maurya

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shruti Maurya    /  (91) 8800265593    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear [Customer's Name],

Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused.

We have checked the status of your order and found that it was shipped by us on the same day when it was placed. However, the courier company attempted to deliver the order to the address provided by you, but it seems that the address was incorrect.

To resolve this issue, we have initiated a request with the courier company to update the address and re-attempt delivery at the earliest possible time. We assure you that we are closely monitoring the situation and will keep you updated on the progress.

We apologize again for the delay and any inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for your patience and understanding.

Best regards,

[Your Name]

Customer Service Representative, [Company Name]
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for contacting us and bringing this issue to our attention. We are sorry to hear that you received a TV Cabinet with scratches on it.

We understand how frustrating this situation must be for you, and we apologize for any inconvenience caused. Please know that we take quality issues seriously, and we would like to resolve this matter as quickly as possible.

As per our company policy, we offer a 7-day return and exchange policy for such cases. We would be happy to arrange for the pick-up of the damaged unit and replace it with a new one, or if you prefer, we can initiate a refund of your purchase.

To proceed with this, please provide us with your order details and some pictures of the scratches on the cabinet. Once we have received this information, we will arrange for the return and replacement process or initiate the refund, as per your preference.

We value your business and appreciate your patience in this matter. We assure you that we will take all the necessary steps to make sure that your issue is resolved in a timely and satisfactory manner.

Thank you for your understanding and cooperation.

Best regards,

[Your Name]

Customer Service Representative, Homebox