Subject: Fw: English Language Test - NIDA KHAN
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:53:12 +0000

doubt but interview
________________________________
From: NIDA KHAN <[email-masked]>
Sent: Friday, March 10, 2023 9:19 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - NIDA KHAN

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    NIDA KHAN    /  (226010) 06388431677    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
Dear [First name],

anks for reaching out to us at xyz

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

I’ve tracked the package via [carrier], and it’s currently listed as “[status--wrong address ].” If you’d like to check on its progress, here’s the link you can use: [link]

for updating your address .

Please contact me directly if your order hasn’t arrived within [time frame]. In the meantime, I will do everything I can to locate your package.

Once again, [First name], I sincerely apologize for the inconvenience.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
“Dear [First name],

Hello! Thanks for reaching out to us at [Business Name].

I’m so sorry for the  inconvenience. I know a mistake like this can be very upsetting .

kindly share the images of the product and we"ll back to you , rest assured
I’ll follow up with you tomorrow to make sure you get help as soon asap . If you have any questions in the meantime, feel free to contact me directly.

we'll directly connect to the seller about this and hopefully it will get resolved within return policy .
Once again, [First name], I sincerely apologize for the inconvenience.

Sincerely,

[Agent first name]