Subject: Fw: English Language Test - PIYUSH GHORSE
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:50:55 +0000

interview
________________________________
From: PIYUSH GHORSE <[email-masked]>
Sent: Saturday, March 11, 2023 12:16 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - PIYUSH GHORSE

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    PIYUSH GHORSE    /  (+91) 7470825302    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir/Mam we apologies for the inconvenience caused to you. We're trying to resolve your complaint. We already shipped your parcel the same day on which it's ordered & the courier company also tried to deliver the parcel to your address but I think there's some mistake in the address as a result the delivery company is unable to locate your address. So please provide the proper address of your premises & your parcel will be delivered to you as soon as possible. Sorry for the delay & inconvenience.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir/Mam we came to know about your complaint. We want to inform you that its a company policy that you returned/replace your product prior to the 7 days after buying. So, if your product still comes under the replacement period then you can get your replacement otherwise it's not possible, inconvenience is deeply regretted.