Subject: Fw: English Language Test - ABHISHEK KUMAR
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:48:34 +0000

interview
________________________________
From: ABHISHEK KUMAR <[email-masked]>
Sent: Saturday, March 11, 2023 6:19 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - ABHISHEK KUMAR

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    ABHISHEK KUMAR    /  (+91) 9997238955    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi (customer name),

Greetings From Babyshop,
Thank you for contacting in babyshop today by taking the time out of your busy schedule.

I am writing to you regarding your last order  on babyshop site. Sorry for the inconvenience caused to you . We would like to inform you that our courier agent has informed us that the address which is mention by you is not correct and the product is returned to us.

We suggest you to kindly mention your correct address so that it will not be repeated again and the order will reaches you on time as soon as possible.

Please reorder your previous order with correct address.

We do appreciate your patience and understanding at this time and hope to provide you with better experience on your future orders.

Please feel free to contact us, if you required further assistance at
www.babyshop.com

Warm Regards,
Abhishek
Customer Care Executive Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Greetings from homebox,
Thank you for contacting in homebox today by taking the time out of your busy schedule.

We're extremely sorry about the experience you had on you order from homebox. We are taking this up with the team right away and will get back to you within 24 hours.

Since we need more time to investigate this further your query has been routed to a specialist  queue One of our expert will get back to you on your email registered within 24 hours.

Your complaint number is 1245.

We always strive to maintain the highest standard of service at homebox and we are grateful that you have taken the time to highlight this issue.

We will endeavor that such error will be minimize in future.

We do appreciate your patience and understanding.

Regards,
Abhishek
Customer care executive homebox