Subject: Fw: English Language Test - Momar Riba
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:47:02 +0000

interview
________________________________
From: Momar Riba <[email-masked]>
Sent: Sunday, March 12, 2023 12:39 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Momar Riba

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Momar Riba    /  (+91) 7005532936    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Thank you for reaching out to us regarding the status of your order. We apologize for any inconvenience you have experienced.
After reviewing your order, we found that your package was shipped out on the same day as your order was placed, and we handed it over to the courier service promptly. However, we understand that there has been an issue with the delivery attempt as the courier was unable to locate your address.
We have contacted the courier company to inquire about the delivery status of your package and we have been informed that the address provided at the time of purchase was incorrect. We would appreciate it if you could verify the shipping address we have on file for you so that we can correct it and ensure that your package is delivered to you as soon as possible.
Once we have received the correct shipping address, we will work with the courier service to reschedule delivery at your convenience. We apologize for any delay caused by this error and we will make every effort to ensure that you receive your order as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us. We value your business and are committed to providing the best possible customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Thank you for bringing this matter to our attention. We apologize for any inconvenience caused due to the scratches on your TV cabinet.

We have investigated the matter and understand that the cabinet was installed at your house this morning by our team. We are sorry to hear that the unit has arrived with scratches. This is not the level of quality we strive to deliver to our customers.

We value our customers' satisfaction and want to resolve this matter as quickly as possible. We would be happy to either replace the TV cabinet with a new one or offer a full refund. Please let us know your preference so we can proceed accordingly.

If you opt for a replacement, we will ensure that the new unit is delivered to you as soon as possible. If you prefer a refund, please let us know and we will process it immediately.

We would like to assure you that we have taken measures to ensure that similar incidents do not occur in the future.

We appreciate your understanding and look forward to resolving this issue to your satisfaction.

Thank you for your patience and support.