Subject: Fw: English Language Test - Gourav kanchan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:46:44 +0000

interview
________________________________
From: Gourav kanchan <[email-masked]>
Sent: Sunday, March 12, 2023 4:56 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Gourav kanchan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Gourav kanchan    /  (+91) 9311596737    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
Dear Customer,

Subject: Re-attempt of Order Delivery

This e-mail is in regards to your Order No-1234. We had an attempt to get your order delivered today at 3:40PM. However,the mentioned address was incomplete/incorrect. Would request you to share your complete/correct address for smooth delivery experience. Once you share the details, we'll re-attempt the delivery of your order.
We apologize for the inconveniece caused to you,thank you for writing to us.

Thanks and regards
customer support
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Greetings for the day,

We have received an e-mail from you in regards to your order of the Brown TV Cabinet, we apologize for the damage you have noticed on the product, we as a team believe in ensuring optimum customer satisfaction.

As a resolution to your complaint we have decided to send you a replacement of the product which will be shipped to you within the next 24-48 hours.

Thanks and regards
Customer support
Homebox Inc.