Subject: Trainer Candidate - Amit Vishwakarma
From: Amit Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 03:52:57 -0400

| | Tech Support Test

Name | Amit Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 8595962732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad Haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRK tele energy India pvt ltd | Sr. Quality Er | Till Now | 30K
Previous Employer 1 | Shubham flexible packaging machine pvt Ltd | Quality Er | Dec 2021 | 25K
Previous Employer 2 | Subros Ltd | Assistant Er. | May 2018 | 15K

If Selected, how much time do you need to join? | One month (Negotiable)

Please briefly describe your work experience specifically in Quality?

I have 7 years experience in Quality. I handle a team of 5 members, Customer Complaint, Audit Report, KPI.

I am responsible for to given the training on shop floor, Prepare SOP, CTQ, CTP, Process Audit, process improvement etc.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Reduce the rework by using gauges

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer mean met the requirements of customer.

Great customer means met the requirements with expectations of the customer.

What according to you makes you a good candidate for this position? | As good professionl parson.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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