Subject: English Language Test - Hritik Baisoya
From: Hritik Baisoya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 02:55:05 -0400

| | Foreign Language Screening Test

Name | Hritik Baisoya    /  (+91) 8750726234    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer's Name],

Thank you for contacting us regarding the status of your recent order for a handbag from our online store. We are sorry to hear that you have not yet received your order.

After investigating the matter, we have found that the courier company was unable to deliver your order as they could not locate your address. We apologize for any inconvenience this may have caused you.

To resolve this issue, we kindly request you to please check the shipping address you provided at the time of placing the order. If there is an error in the address, please let us know the correct address so that we can update the courier company and arrange for the delivery of your order.

If the address provided by you is correct, we will contact the courier company to reconfirm the address and re-ship the order to you at the earliest.

Please accept our apologies for any inconvenience caused. We assure you that we will do everything in our power to ensure that your order is delivered to you as soon as possible.

Thank you for your patience and understanding.

Best regards,
Hritik Baisoya
Customer Service Representative
Babyshop. com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us regarding the issue you experienced with the TV cabinet you purchased from us. We are sorry to hear that the cabinet arrived with scratches on it.

We apologize for any inconvenience this may have caused and would like to assure you that we take the quality of our products very seriously. We are committed to ensuring that our customers receive only the best products and services from us.

As per our company policy, we offer a 30-day return and exchange policy for all our products. We would be more than happy to process a return for you and provide you with a replacement unit or a refund of your purchase price.

To initiate the return process, please provide us with your order number and photos of the damaged cabinet. Our customer service team will then guide you through the process of returning the unit and arranging for a replacement or refund.

We appreciate your patience and understanding in this matter and look forward to resolving this issue for you as soon as possible.

Best regards,
Hritik Baisoya
Customer Service Representative
Babyshop. com

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