Subject: English Language Test - Pushkar singh
From: Pushkar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 01:33:29 -0400

| | Foreign Language Screening Test

Name | Pushkar singh    /  (+91) 9268962879    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub:Order enquiry

Dear Customer,

Greetings from ABC co. Hope you are doing well.

We received your email inquiry regarding the product you purchased on 1-2-2023, as we can see that there is some problem with the address provided.

Please recheck the address and confirm so that we get it delivered to you at the  earliest.

we seek your understanding in this concern.

Regards
Pushkar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.

Greetings from ABC.

We are so sorry to hear that after installation of cabinet you noticed scratches on it. We will definitely help you to get it repaired or replaced which ever will be possible to make you happy.

Our team will reach your home within next few hours to resolve your concern.

Seek your cooperation.

Thank you
Abv

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