Subject: English Language Test - Gagan Agrawal
From: Gagan Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 01:23:10 -0400

| | Foreign Language Screening Test

Name | Gagan Agrawal    /  (91) 7310556426    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello dear Abc. I can  understand your frustration and highly grattitude for your patience . We want to inform you that your order has been shipped and is on its way. But can you please confirm your address that we highlighted to our courier partner for speedy deliver your order. Happy shopping
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello dear Abdul. We apologize for that  and highly grattitude to you for your patience. Please send us pics of your Tv's scratches then our teams look into the matter and solve your issue by speedy manners. Thank you for shopping with us

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