Subject: English Language Test - Tushar Yadav
From: Tushar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 05:07:57 +0000

| | Foreign Language Screening Test

Name | Tushar Yadav    /  (0571) 6396140820    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer Name,

As we can see your order is received by our courier partner but they are having difficulty to find your address so we have arranged a call for you from our courier partner kindly tell your correct  address to them so they can deliver  your product

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer Name,

We have received your complaint and you will be given every help possible,kindly send the photographs of the cabinet with scratches on it and our team will contact you on your phone,kindly keep all the details with you

Thankyou

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