Subject: English Language Test - Nishtha Gandhi
From: Nishtha Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 15:42:27 -0500

| | Foreign Language Screening Test

Name | Nishtha Gandhi    /  (91) 08929259074    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear X
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
But we tried to reach at your location to deliver your ordered handbag but unfortunately our delivery boy is unable to find your location and contact you.Kindly check your delivery location again and we will try to deliver your order within next 24-48 hours.
You can contact directly to babyshop. Com at 1234567890.
Once again I sincerely apologize for the inconvenience.
Regards,
Nishtha Gandhi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

I am so sorry to learn that the TV cabinet that has been installed in your house had scratches on it.
But not to worry, as I have raised your complaint and  (ticket Id- 12345) our team will check and return to you within next 24-48 hours with a solution.
You can contact us directly at 987654321.
Once again I sincerely apologize for the inconvenience.
Regards
Nishtha Gandhi

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