Subject: Re: English Language Test - Shahanshah Alam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Mar 2023 06:50:10 -0700 (MST)

location-UP, can relocate, sound below average, did not share test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, March 9, 2023 5:36:38 PM 
Subject: Fw: English Language Test - Shahanshah Alam 

interview 

From: Shahanshah Alam <[email-masked]> 
Sent: Thursday, March 9, 2023 11:21 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shahanshah Alam 

	
	
			Foreign Language Screening Test 
		
	Name 	Shahanshah Alam / (91) 8601383334 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thank you for reaching out to us regarding your recent order for a handbag from our online store. We apologize for any inconvenience you may have experienced due to a delay in receiving your order. 

We have looked into your order and found that it was shipped on the same day that you placed it. However, we were recently informed by the courier that they were unable to deliver your order to the address provided. We understand how frustrating this can be and we want to assure you that we are working diligently to resolve this issue as quickly as possible. 

Please provide us with the correct shipping address, and we will take immediate action to ensure that your order is delivered to the correct address. We are committed to providing our customers with the highest level of service and we appreciate your patience and understanding. 

Please do not hesitate to contact us if you have any further questions or concerns. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for bringing this issue to our attention. We apologize for any inconvenience you may have experienced with your recent purchase of the TV cabinet from our store. 

We understand your concern regarding the scratches on the unit, and we would like to assure you that we take the quality of our products very seriously. We would be more than happy to assist you in resolving this issue. 

As per our policy, we do offer returns and refunds on our products, subject to certain terms and conditions. However, before we proceed with any action, we would like to inspect the unit to assess the damage and confirm if it meets our return criteria. 

Please let us know if you would like us to schedule a visit by our team to inspect the unit, or if you prefer to return the item to our store directly. We will do our best to resolve this issue as quickly as possible. 

Thank you for your patience and cooperation, and we look forward to hearing back from you soon.