Subject: Re: English Language Test - Mansi Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Mar 2023 06:47:14 -0700 (MST)

location- Bahadurgarh,can relocate,total experience-1y3m,salary-20k,expecting-27-30k,sound very average,did not share test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, March 9, 2023 5:37:30 PM 
Subject: Fw: English Language Test - Mansi Sharma 

interview 

From: Mansi Sharma <[email-masked]> 
Sent: Thursday, March 9, 2023 10:56 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mansi Sharma 

	
	
			Foreign Language Screening Test 
		
	Name 	Mansi Sharma / (124507) 7056310863 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

I wanted to reach out with an update on your order # HW-659. The address you have mentioned in your previous order was different so we request you to kindly confirm it and update it once. We're working with our suppliers and shipping companies to get orders out safely and efficiently. Once you update the address you will get to know the estimated delivery date. 

I apologize for the inconvenience. If you have questions, please contact me directly. 

Sincerely, 
Mansi 
Customer Support executive 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi abdul 

I sincerely apologize for the inconvinience. As the product you have purchased is under warranty period so we will get it exchanged with the new one. Also we have processed your feedback and will take action to prevent this issue from happening again. 

Thank you once again, for taking time to give us feedback. Let us know if there is anything else we might help you with. 

Sincerely, 
Mansi 
Customer support executive