Subject: Re: English Language Test - Nikhil Tiwari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Mar 2023 03:57:51 -0700 (MST)

location-Badarpur,total experience-2y4m,immediate joiner,salary-17k,expecting-anything above -17k, shared assessment test,sound average 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, March 9, 2023 5:38:02 PM 
Subject: Fw: English Language Test - Nikhil Tiwari 

interview 

From: Nikhil Tiwari <[email-masked]> 
Sent: Thursday, March 9, 2023 10:36 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nikhil Tiwari 

	
	
			Foreign Language Screening Test 
		
	Name 	Nikhil Tiwari / (91) 9354104299 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sir/mam 

We would like to thank you for sending your inquiry. The order was shipped by us and handed over to the courier company the same day when the order was placed. 

The courier company tried to deliver the order to you but as per them, the delivery address was wrong. Please confirm the correct delivery address via email. So we can deliver your order as soon as possible. 

Best regard 
Nikhil Tiwari 
Customer care executive 
Baby shop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We apologize for the inconvenience caused. As per request, we will replace the Tv Cabinet. The replacement process will take 2-3 days and one of our executives will contact you on our registered number. 

You can check the replacement status on our website and our app also. 

Let us know if you have any other quires. 

Best regards 
Nikhil Tiwari 
Customer care executive 
Homebox team