Subject: Re: English Language Test - Pavneet Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Mar 2023 02:50:07 -0700 (MST)

Stay in east Delhi.immediate joiner, total experience -7y,sound more than average, last salry-40k, expecting-as per company norms 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, March 11, 2023 2:19:34 PM 
Subject: Fw: English Language Test - Pavneet Singh 

his English is below average, interview and get assessment test done 

From: Pavneet Singh <[email-masked]> 
Sent: Friday, March 10, 2023 6:38 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Pavneet Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Pavneet Singh / (91) 9033480823 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hey there! 

Thank you for contacting Babyshop.com. 
I am sorry to know that you haven't received your order yet. 

I have checked the status of your order and found that the courier person had mentioned of address given by you seems to be incorrect. 

Can you please confirm your address so I can verify and help you correcting address? 

Will be waiting for your reply to help you further on this 

Thank you, 

Your's sincerely, 

Xyz Executive 
Baby shop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul! 

Thank you for contacting Homebox. 

I am sorry to know that you received a damaged TV cabinet, and we apologise for this inconvenience. I understand how it feels when you found scratch on just newly purchased TV cabinet. 

I have escalated this issue to our team and they will soon contact you regarding replacement of TV cabinet. 

Thank you for your valuable time for reporting this issue. 

Yours sincerely 
Xyz executive 
Homebox