Subject: English Language Test - Ashna Mourya
From: Ashna Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 02:53:44 -0500

| | Foreign Language Screening Test

Name | Ashna Mourya     /  (462046) 8109421672    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is in response to the email received by you on 11.03.22
This email is regarding order number EHIKBAG- which was supposed to have reached you by now. Unfortunately , the courier company could not carry on with the required process as the address was wrong . I would be grateful to you if you send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 7888000and providing him with your exact location or going to the courier company yourself and collecting it .
Extremely sorry that you had to go through this experience with us .

For Hello company
Customer service representative
Ashna

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I had purchased a television set from your shop last week ( invoice no . 789 ) .
I regret to say that I am not satisfied of your products . Because I saw cabinet has too many scratches . After your team left when I noticed so I want returned and replaced that order
Thank & regards

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