Subject: English Language Test - Shaik Salma
From: Shaik Salma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 02:03:40 -0500

| | Foreign Language Screening Test

Name | Shaik Salma     /  (91) 9390629080    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

This email is regarding order number ###.

We tried to reach your location to deliver your order, but unfortunately, our delivery boy was unable to find your location.
We would appreciate , if you could send us the correct address as well as an alternate mobile number so that we can contact you while making the delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for sharing your concern with us.

As per the company policy we are unable to process your refund/return/replacement request because you must check the cabinet before our service team leaves the premises.

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