Subject: English Language Test - Priyanka Jajoo
From: Priyanka Jajoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 01:24:26 -0500

| | Foreign Language Screening Test

Name | Priyanka Jajoo    /  (110031) 09810980039    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to your wrong address as per the courier company the delivery got delayed. We would request you to send your proper address again so that we can send your order ASAP.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank you for reaching out. We hear you and we are so sorry you have received a damaged product. We take full responsibility and your refund request has been approved. You will receive it as soon as possible, between 3-5 days, depending on the bank transfer.

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