Subject: English Language Test - Sahil Verma
From: Sahil Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 01:21:49 -0500

| | Foreign Language Screening Test

Name | Sahil Verma    /  (91) 8448507922    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting us.
We are really sorry as we were unable to deliver your package within the timeframe, this happened as the delivery address that we have of yours was not correct. Our delivery boy went to the shared address but someone else was there. Don’t worry I will reschedule a delivery for you on your new address andI assure you that you will get your hand bag at it’s earliest. Please share us your correct address and we will be happy to schedule a delivery for you

-Sahil verma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for contacting us.
I am really sorry for the inconvenience you faced, I can totally relate to it. Don’t worry we are here for you, I am arranging a inspection of TV cabinet, our team will visit at your place and check the cabinet physically after that we will check what is the best provision we can provide like return or refund, and if the scratches are on one panel then we can try to change that too if possible. Don’t worry we will surely get this issue resolved and provide you the best service.

-Sahil verma

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