Subject: English Language Test - Bikash Khatee
From: Bikash Khatee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 11:38:04 -0500

Foreign Language
Screening Test

Name

Bikash
Khatee    /  (+91) 9163090023    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings from babyshop.com!

Dear Customer,

Thank you for writing to us . This is in regards to the email sent by you dated
__ for checking the status of your item you ordered with us- a hand bag with
order Id___.

We would like to inform you that due to wrong delivery address as per the
courier company, your order could not be delivered as promised.

We had shipped the item the same day your order was placed and handed over the
courier company.

We regret for the inconvenience caused to you.

Please revert us with the correct address to this email so that we can deliver
you the order as soon as possible.

Thank you for your patience and shopping with us.

With regards,

Babyshop Team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for shopping with Homebox.

This is regarding your complaint against ID.xxxx for TV cabinet you order and
installed on dated xxx but found scratches on it.

We are sorry for the issue you faced with our product and we would request you
to kindly send the images of the product so that this matter shall be taken into
account and as per our policy a return and replacement is provided to you.

We always try our best possible way to serve our customers with high in quality
products and services and we henceforth thank you for your patience.

Thank you for shopping with us.

Regards,

Homeshop Customer Support.