Subject: English Language Test - NIDA KHAN
From: NIDA KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 10:49:17 -0500

| | Foreign Language Screening Test

Name | NIDA KHAN    /  (226010) 06388431677    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [First name],

anks for reaching out to us at xyz

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

I’ve tracked the package via [carrier], and it’s currently listed as “[status--wrong address ].” If you’d like to check on its progress, here’s the link you can use: [link]

for updating your address .

Please contact me directly if your order hasn’t arrived within [time frame]. In the meantime, I will do everything I can to locate your package.

Once again, [First name], I sincerely apologize for the inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

“Dear [First name],

Hello! Thanks for reaching out to us at [Business Name].

I’m so sorry for the  inconvenience. I know a mistake like this can be very upsetting .

kindly share the images of the product and we"ll back to you , rest assured
I’ll follow up with you tomorrow to make sure you get help as soon asap . If you have any questions in the meantime, feel free to contact me directly.

we'll directly connect to the seller about this and hopefully it will get resolved within return policy .
Once again, [First name], I sincerely apologize for the inconvenience.

Sincerely,

[Agent first name]

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