Subject: Re: English Language Test - Shubham Malik
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 10 Mar 2023 07:10:26 -0700 (MST)

location-Merut, can relocate,total experience -10m, salary-27k, expecting- already has an offer of 5.3LPA, looking for more than that 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, March 9, 2023 5:39:09 PM 
Subject: Fw: English Language Test - Shubham Malik 

interview 

From: Shubham Malik <[email-masked]> 
Sent: Thursday, March 9, 2023 10:25 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shubham Malik 

	
	
			Foreign Language Screening Test 
		
	Name 	Shubham Malik / (+91) 8954626589 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

We apologize for the inconvenience caused due to the delayed delivery of your handbag. Upon checking the shipment details, we see that your order was shipped on the same day when it was placed and handed over to the courier for delivery. 

However, the courier has informed us that they were unable to deliver the package to your address due to an incorrect address mentioned in the order. We understand that this can be frustrating for you, and we apologize for any inconvenience caused. 

Please provide us with your correct address, and we will make sure that your order is shipped to you as soon as possible. Thank you for your patience and understanding. 

Please let us know if you have any further queries or concerns. 

Best regards, 
Shubham Malik 
Customer Service Representative at 
Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We apologize for the inconvenience caused by the scratches on your TV Cabinet. We understand your disappointment and we will do our best to resolve the issue for you. 

Our team will contact you shortly to discuss the return and exchange process or the refund options available to you. We aim to provide our customers with high-quality products and services, and we take all feedback seriously. 

Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve the matter. 

Best regards, 
Homebox Team