Subject: Trainer Candidate - Ashutosh Singh
From: Ashutosh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 06:44:26 -0500

| | Tech Support Test

Name | Ashutosh Singh
E-mail | [email-masked]
Phone Number | (91) 6392112043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zydus life sciences Ltd Ahmedabad | QA officer | | 22200
Previous Employer 1 | Lupin limited | QA officer | | 14100
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 day

Please briefly describe your work experience specifically in Quality?

I work in Zydus life sciences as QA officer
Verify and approval of process
Manage all process in area
Approval of documents and recipe

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Describe the situation. Explain the "situation" you handled in one or two sentences. This part can provide the hiring manager with context so they can understand the rest of your answer.
Explain the problem. The next component of the STAR method is explaining the "task," which is the role you had in the situation. Detail your job and responsibility to overcome the challenge.
Detail the steps you took to rectify the issue. Talk about the "action" you took to overcome the situation. Explain your thought process for choosing the actions you did, being as specific as possible.
Describe the results you produced. In this portion of your answer, explain the "results" you produced. To conclude your answer, you may present what you learned and how you plan to apply it in future scenarios

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | emphasize your unique skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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