Subject: English Language Test - Nayan Bansal
From: Nayan Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 05:01:54 -0500

| | Foreign Language Screening Test

Name | Nayan Bansal    /  (7692004033) +91    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

TO: [email-masked]
From: babyshop.com

Subject: Regarding the status of the ordered product.

Respected Sir/Mam,

This email is in response to the email received by you.
This email is regarding order number KG1234567 Which was supposed
to be delivered to you, I am so sorry that our courier company could not carry on with
the required process as the address was wrong. There is nothing to worry about it.
I would be grateful if you could provide me with the correct address by replying to the same
email.

you can also track your order status with the help of this link ..........
Also, you can coordinate with us at any time. Extremely sorry that you had to go through
this experience with us.

Thanking you,
From babyshop.com.
Customer care executive
Nayan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: Homebox Team

Subject: Regarding purchase.

This email is in response to the email received by you. This email is regarding order
number pg1234567 Which was delivered to you by today's morning. I am extremely sorry to hear
that the TV cabinet has scratches on it. This is really a rare scenario, In this case, we can
proceed with a reorder. I would be grateful if you could confirm the same by replying to
the same email. I have also filed a complaint for our logistics team so we can better our
services.
Extremely sorry that you had to go through this experience with us, I will make sure
that you will never face this kind of issue from our Homebox.

Best Regards,
From Homebox Team,
Customer care executive
Nayan

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