Subject: Fw: English Language Test - Sathya Sakthikumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 10 Mar 2023 09:14:49 +0000

interview
________________________________
From: Sathya Sakthikumar <[email-masked]>
Sent: Friday, March 10, 2023 1:55 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sathya Sakthikumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sathya Sakthikumar    /  (91) 9944400388    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Subject: Regarding your Order from babyshop.com

Dear [Customer],

Thank you for contacting us regarding your order from [Online Store]. We regret to inform you that the courier could not deliver your order as the address provided by you was incorrect.

We have contacted the courier company and informed them of the updated address. Your order will be delivered to the right address soon. We apologize for the inconvenience caused in this regard, and thank you for your patience.

If you have any further queries, please do not hesitate to contact us.

Thank you,

Babyshop Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Subject: Re: TV Cabinet Scratches

Dear Abdul,

Thank you for bringing this to our attention. We apologize for the inconvenience caused. We understand that you are not happy with the condition of the TV Cabinet and would like to have it returned for a replacement or a refund.

We would like to take this up right away and ask you to send us a few pictures of the scratches. We would also need the order number and the date of purchase.

Once we receive the pictures and the necessary details, we will send a team to collect the unit and arrange for a replacement or a refund. Please do not hesitate to contact us if you have any further queries.

We look forward to hearing from you soon.

Thanks and regards,
Homebox Team