Subject: Fw: English Language Test - Prashant Lamba
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 10 Mar 2023 09:13:37 +0000

interview
________________________________
From: Prashant Lamba <[email-masked]>
Sent: Friday, March 10, 2023 2:04 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Prashant Lamba

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Prashant Lamba     /  (91) 7428084605    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]
From: [email-masked]
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 7428084605 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
From Livesales ,
Customer Service Representative
Prashant
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We sincerely apologize for the inconvenience caused to you. We are sorry to hear that the TV cabinet you received has scratches on it. This is not at all the experience we wanted to give you. We understand your disappointment and are committed to doing everything we can to rectify this for you.

Please be assured that we take complaints regarding the quality of our products seriously, and we would like to investigate what happened. Our records show that the product was installed this morning by our team, please let us know if you did not notice the scratches during the installation process.

We would like to offer you various options to rectify the situation. Firstly, we can arrange for the return of the product and provide you with a full refund. Alternatively, we are more than happy to replace the item with a brand new cabinet that is free from any defects. Please let us know which option you would like to proceed with.

We appreciate your patience and understanding, and we hope to hear back from you soon so that we can promptly rectify this situation. If you have any questions or concerns, please do not hesitate to contact us, and we will be more than happy to assist you.

Best regards,

Prashant ,

The Homebox Team.