Subject: Fw: English Language Test - shivam pal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 10 Mar 2023 09:06:17 +0000

interview
________________________________
From: shivam pal <[email-masked]>
Sent: Friday, March 10, 2023 10:28 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - shivam pal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    shivam pal    /  (91) 7668708789    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi XYZ,

Hope you are doing well.
You have ordered a hand bag from our online store 14 days back.We have shipped your handbag and handed it to our courier partner on the same day.

The delivery address provided by you might not be correct due to which there is delay in delivery of your product.
Please provide us with your correct address so we can deliver your product to you as soon as possible.

Thanks.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi XYZ,

We sincerely apologise for the inconvenience faced.I ensure you to give you a better resolution of your problem.

As per our policy we are allowed to replace your product.It would be picked by our return partner and replaced at the same time with new cabinet.

Hope this will help you.

Thanks.