Subject: English Language Test - Satyendra Srivastava
From: Satyendra Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 02:02:22 -0500

| | Foreign Language Screening Test

Name | Satyendra Srivastava    /  (+91) 8698277224    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am so sorry for the inconvenience caused due to the delivery.

Upon checking , I checked the option for you refund or replacement. Which one you prefer?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am so sorry for the inconvenience caused.

Upon checking, We can help you refund or replacement. Which one you prefer?

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