Subject: English Language Test - Mohd Shahanawaz
From: Mohd Shahanawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Mar 2023 00:32:20 -0500

| | Foreign Language Screening Test

Name | Mohd Shahanawaz    /  (110018) 8800733925    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir,

This email is in response to the email received by you on 04.03.23.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
For Quess Company,

Customer Service Representative

Mohd Shahanwaz.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply for defective tv

Respected sir,

This email is in response to the email received by you on 04.03.23

This email is regarding order number KHBIGH-2002
You were delivered wrong and defective product. For which we apologize to you.
And assure you that your product will be replaced. And you will be given the correct product.

Extremely sorry that you had to go through this experience with us.

Thanking you,
For Tech company.

Customer service Representative.

Mohd Shahnawaz.

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