Subject: Fw: English Language Test - Mansi Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 9 Mar 2023 12:07:30 +0000

interview
________________________________
From: Mansi Sharma <[email-masked]>
Sent: Thursday, March 9, 2023 10:56 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Mansi Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mansi Sharma    /  (124507) 7056310863    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

I wanted to reach out with an update on your order # HW-659. The address you have mentioned in your previous order was different so we request you to kindly confirm it and update it once. We're working with our suppliers and shipping companies to get orders out safely and efficiently. Once you update the address you will get to know the estimated delivery date.

I apologize for the inconvenience. If you have questions, please contact me directly.

Sincerely,
Mansi
Customer Support executive
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi abdul

I sincerely apologize for the inconvinience. As the product you have purchased is under warranty period so we will get it exchanged with the new one. Also we have processed your feedback and will take action to prevent this issue from happening again.

Thank you once again, for taking time to give us feedback. Let us know if there is anything else we might help you with.

Sincerely,
Mansi
Customer support executive