Subject: Trainer Candidate - Aquib Jamil
From: Aquib Jamil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 06:35:01 -0500

| | Tech Support Test

Name | Aquib Jamil
E-mail | [email-masked]
Phone Number | (+91) 9956130930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sukhdev Vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Quality analyst | Working | 27000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Here i am working as a quality analyst where i audit healthcare claims which we received from US and provide session to our associates for enhancing there product knowledge also works on many projects internally for improving our process
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult situation was when our process was facing quality imapact very hardly that was toughest time for us but as a quality analyst me and my colleagues help team to buildup again with perfection in work so we work as a team and got achievement.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good stand for the one service you have done Great stand as a acheivement to us that highlights our Skills and knowledge
What according to you makes you a good candidate for this position? | A hardworking person with a cool mind and a quick learner who have the ability to handle presuure and team as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |