Subject: Fw: English Language Test - sakshi kaushik
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 9 Mar 2023 09:48:59 +0000

interview
________________________________
From: sakshi kaushik <[email-masked]>
Sent: Thursday, March 9, 2023 11:51 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - sakshi kaushik

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    sakshi kaushik    /  (121004) 9958925164    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  We apologize for any inconvenience caused by the delay in receiving your order. We have investigated your case and found that your order was shipped and handed over to the courier on the same day as you placed the order.
Unfortunately, the courier has informed us that they were unable to deliver the package to you due to an incorrect address provided by you. We kindly request that you check the shipping address you provided at the time of placing the order and ensure that it is accurate and complete.
We understand how important it is for you to receive your order as soon as possible, and we are doing everything we can to ensure that your package is delivered to you promptly. We have contacted the courier and requested that they update the shipping address and make another delivery attempt as soon as possible.
Please do let us know if you have any further questions or concerns. We appreciate your patience and understanding in this matter.

regards,

my name

Customer Service Representative

organization name
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,
Thank you for contacting us about the issue you experienced with the TV cabinet you purchased from us. We are sorry to hear that you received a product that did not meet your expectations and we understand how disappointing this can be.
We appreciate you bringing this to our attention and would like to resolve this issue for you as soon as possible. As per our policy, we offer a 30-day return and exchange policy for our products, provided they are in their original condition and packaging.
In order to initiate the return process, we kindly request you to share some images of the scratches on the TV cabinet. Once we receive the images, we will escalate this matter to our quality control team for further review.
After reviewing the images, we will determine the best course of action, which may include a return and replacement of the product, or a refund of the purchase price.
We apologize for any inconvenience this may have caused you and we appreciate your understanding and cooperation. Please let us know if you have any further questions or concerns.

regards,

name

Customer Service Representative

organization name