Subject: Fw: English Language Test - Ritesh Srivastava
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 9 Mar 2023 09:17:07 +0000

interview
________________________________
From: Ritesh Srivastava <[email-masked]>
Sent: Thursday, March 9, 2023 12:13 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ritesh Srivastava

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ritesh Srivastava    /  (201016) 7985290030    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Greetings from babyshop.com!

Sorry for the inconvenience caused to you. Let me look into the same and fix it for you.

As per your query we would like to inform you that we got the product shipped the same day, but as per our tracking our courier partner shows that the address is incorrect.

Further, we request you to kindly provide us the detailed address along with the Pin code and Land Mark so that we can provide it to the courier partner and hence the speedy delivery can be made and we will put in all our efforts to try and get the product delivered ASAP.

Hope this information is helpful!

Regard's
Team babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr. Abdul,

Greeting from babyshop.com!

We are very sorry for the inconvenience caused to you.

As per your query we would request you to kindly forward us the Pictures of the defective cabinet delivered to you so that we can forward it to our team to go through the same.

Further, we would like to inform you that we will provide you a resolution based upon the consequences as our team will inspect the same in the next 2-3 days and we will try to get the matter resolve at earliest.

Hope this information is helpful!

Regard's
Team babyshop.com