Subject: Trainer Candidate - Isha Isha
From: Isha Isha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 03:50:11 -0500

| | Tech Support Test

Name | Isha Isha
E-mail | [email-masked]
Phone Number | (+91) 9958070190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Wns | Customer support | Jan 2023 | 38000
Previous Employer 2 | Teleperfprmance | Customer executive | July 2022 | 34000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

I know how to interact with customer
Team work , Building relationship with team , Friendly ,Hardworking,want to grow with my team

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Your Team leader suppose to be the person who take care of their team what are the challenges they are facing if there is any lack in work he or she should be responsible to know

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Active listener
Empathy
Apologise if required and making them sure id they are diss pointed with any of reason that should not happened again so gaining trust with your customer as well

What according to you makes you a good candidate for this position?

My hard working nature
Im a positive person and also a quick learner

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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