Subject: Trainer Candidate - Rachna choudhary
From: Rachna choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 02:27:58 -0500

| | Tech Support Test

Name | Rachna choudhary
E-mail | [email-masked]
Phone Number | (91) 8447696881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gautam buddha nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ison xperiences | Quality manager | 31 Jan 2023 | 500000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | I have more than 3 years of experience in Quality domain
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Customer Escalation received and handled and share the plan to reduce such error
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means giving more assistance and outstanding help to give the resolution to customers and good customer service means we have only resolved concern as per request.
What according to you makes you a good candidate for this position? | Aggressive to achieve the targets in positive manner and creative abilities to stable the process and help to running smoothly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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