Subject: Trainer Candidate - Priyanka Sharma
From: Priyanka Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 01:55:55 -0500

Tech Support
Test

Name

Priyanka
Sharma

E-mail

[email-masked]

Phone Number

(91) 7906230300

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Un academy

Quality
analyst

28 feb’23

37867

Previous Employer 1

Relevel

Quality analyst

6 jan’23

37867

Previous Employer 2

Policybazar.com

Quality
analyst

5 oct’2021

23000

If Selected, how much
time do you need to join?

0-10 days

Please briefly describe your work experience specifically in
Quality?

5 years of exp for call monitoring and feedback

Able to provide TNI session

Process improvement skills

Acht reduction

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

2 Escalation case and pkt has to be done post working hours
and manager asked to get help from other teammates,but no one was
responding.instead of connecting teammates again I started and finished on
time.that was my toughest and best experience ever. I was appreciated by team
also

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is to provide solutions on given or particular time.

Great customer service is more likely to provide resolutions
immediately.

What according to you makes you a good candidate
for this position?

My experience and skills are perfectly fine for
this profile. I will be a great leader.

On a scale of 1 - 5
please rate your fluency in spoken English

4