Subject: English Language Test - Ritesh Srivastava
From: Ritesh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 01:30:07 -0500

| | Foreign Language Screening Test

Name | Ritesh Srivastava    /  (--) 7985290030    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from LiveSalesman.

Sorry for the inconvenience caused to you. Let me look into the situation and fix it for you.

As per your request and as per the tracking, the address shows incorrect by the courier partner.

Further we would like to request you to kindly forward us the complete address along with the Pin Code so that we can ask the courier partner to reattempt the delivery at the earliest and we would put in all our efforts for speedy delivery for the consignment.

Hope this information is helpful!

Waiting for your response.

Regard's
LiveSalesMan Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from LiveSalesMan!

We are very sorry for the inconvenience caused to you.

As per your query we would like to inform you to kindly forward us some of the Pictures of the defective cabinet containing scratches purchased recently, so that we can forward us to our team and this will give us a better overview of the product installed.

Further, as our team inspects the same we would be able to provide you a resolution based upon the consequences.

I hope this information is helpful!

Waiting for your earliest response!

Regard's
Live Sales Man Team

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