Subject: English Language Test - Parth Singh
From: Parth Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 00:58:06 -0500

| | Foreign Language Screening Test

Name | Parth Singh    /  (121003) 9311031905    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer, Greetings of the day!

Sorry to hear about the hassle you have gone through and this is certainly not the kind of experience we want our customers to have, please treat this as an exception.

Further, as per the update received from our logistics team, we would like to inform you that our courier team tried attempting the delivery however the address was not found.

Therefore, we would request you to kindly share an alternate number or nay nearest Landmark so that we may arrange the delivery again.

In case of any further assistance feel free to reach out to us we will be happy to help you.

Regards Parth

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer, Greetings of the day!

We duly understand your predicament here and apologize for all the hassle that you've been through.

Further, we would request you to kindly share 3-4 images of the product in which the defect (scratches) would be clearly visible so that we may check and re-arrange the visit to your home to replace the cabinet.
In case of any further assistance feel free to reach out to us we will be happy to help you.

Regards Parth

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