Subject: English Language Test - Riddhi Sachdeva
From: Riddhi Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 00:13:38 -0500

| | Foreign Language Screening Test

Name | Riddhi Sachdeva    /  (91) 9548541650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for placing order with us .I regret to  inform you that your order could not be delivered because when are dilevery agent tried to go to the address,it was not yours.

You can mail us your correct address and We will attempt the dilevery again.otherwise you can cancel the current order and place it again on our app. Or website.

We're sorry for the inconvenience caused,if you cancel the order your refund will be processed immediately.please connect our customer care in case of any other problem.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thank you for placing the order with us we are sorry that a defective item was sent to you . according to the company policies it is required that you sent pictures that's prove that' the delivered item was scratched .

Our team will then a proff the picture and then we will move forward with your request.

If concidred your replacement process with stat with in 3 days .
Thank you for shopping with us ,in case of any other queries reach out to our customer care

Thank you

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