Subject: English Language Test - rahul singh
From: rahul singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Mar 2023 00:00:33 -0500

| | Foreign Language Screening Test

Name | rahul singh    /  (0000) 9534845801    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for writing to us.

We apologize for delay in response.

As we have received your concern regarding non delivery of your hand bag at your given address.

After verified from courier partner we have found that your address has wrongly been mentioned in address section of your account at our platform.
We request you to please cancel your order and after changing your address re-order the product.

If you will face any issue while doing this, then please contact our customer service support through email or call.

Our customer service number is 98XXXXXX76.

Regards,
Rahul Singh
XYZ.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for writing to us.

We apologize for delay in response.

As we have received your concern regarding replacement of TV cabinet due to scratches on it.

We request you to kindly pack the product in the same package which you received at the time of delivery. The courier partner collects the product in 2 to 3 business days from your address and after that we will deliver the new product at your address.

If you will face any issue while doing this, then please contact our customer service support through email or call.

Our customer service number is 99XXXXXX71.

Regards,
Rahul Singh
XYZ.com

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