Subject: Re: English Language Test - Harshit Gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Mar 2023 05:48:34 -0700 (MST)

stay in Delhi, sound more than average,immediate joiner,total experience is 1y6m, salary-14,500k,expecting-some hike, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, March 7, 2023 2:52:01 PM 
Subject: Fw: English Language Test - Harshit Gupta 

interview 

From: Harshit Gupta <[email-masked]> 
Sent: Tuesday, March 7, 2023 2:48 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Harshit Gupta 

	
	
			Foreign Language Screening Test 
		
	Name 	Harshit Gupta / (91) 8373976032 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Sir/Mam, 
I hope you are doing well. I really apologize for any inconvenience caused. As i can check that you ordered a hand bag 14 days ago but it has not been delivered and i can check that on the same day your oder was packed and shipped. But i can check that the courier tried to deliver the order but was not able to deliver because the address which you mentioned is wrong so i request you to kindly share you correct address so that order may deliver as earliest as possible. 
Thank you. 
Is there anything else that i can help you with? 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
I hope you are doing well. I really apologize for any inconvenience caused. I understand your concern. As i can check you placed an order of Tv cabinet a week ago but as you mentioned there are some scratches. Don't worry sir we are here to help you. Please kindly share the pictures of scratches so that i can forward your request to our concern team and take appropriate action. 
Thank you Abdul. 
Is there anything else that i can help you with?