Subject: Re: English Language Test - Mughato Sumi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Mar 2023 02:24:46 -0700 (MST)

location-Delhi,immediate joiner,worked with Teleperormance,salary-21k, expecting- as per company norms. shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, March 7, 2023 1:40:49 PM 
Subject: Fw: English Language Test - Mughato Sumi 

interview 

From: Mughato Sumi <[email-masked]> 
Sent: Tuesday, March 7, 2023 11:49 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mughato Sumi 

	
	
			Foreign Language Screening Test 
		
	Name 	Mughato Sumi / (878) 9366089009 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello John, 

Thanks for letting me know about the shipping issue.I know it can be so frustrating. 

Unfortunately, I can only ship to the address that is provided to me by the marketplace. I checked the tracking number and it shows that the package has been delivered to the address you was provided. 

You may want to reach out to Myntra regarding your shipping address to see if they can assist you. If you are unable to get the package from the address, I’m happy to recreate your order. 

When reordering, please use coupon code “SAVE” at checkout for a discount. 

Please let me know if I can help in any other way. 

Thanks, Mughato, Myntra 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

My name is Mughato, I'm here to assist you. 

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry our product didn’t meet your expectations and the cabinet was damaged. 

We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days. 

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can. 

Thank you.