Subject: English Language Test - Harshit Gupta
From: Harshit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 04:18:08 -0500

| | Foreign Language Screening Test

Name | Harshit Gupta    /  (91) 8373976032    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam,
I hope you are doing well. I really apologize for any inconvenience caused. As i can check that you ordered a hand bag 14 days ago but it has not been delivered and i can check that on the same day your oder was packed and shipped. But i can check that the courier tried to deliver the order but was not able to deliver because the address which you mentioned is wrong so i request you to kindly share you correct address so that order may deliver as earliest as possible.
Thank you.
Is there anything else that i can help you with?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I hope you are doing well. I really apologize for any inconvenience caused. I understand your concern. As i can check you placed an order of Tv cabinet a week ago but as you mentioned there are some scratches. Don't worry sir we are here to help you. Please kindly share the pictures of scratches so that i can forward your request to our concern team and take appropriate action.
Thank you Abdul.
Is there anything else that i can help you with?

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