Subject: Fw: English Language Test - Imran Khan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 7 Mar 2023 08:21:58 +0000

interview
________________________________
From: Imran Khan <[email-masked]>
Sent: Tuesday, March 7, 2023 12:17 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Imran Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Imran Khan    /  (+91) 8130306248    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thanks for reaching to us, I am sorry that you didn't receive your order yet. On checking, I can see that the order is not yet delivered due to incorrect Shipping address. I am extremely sorry for the inconvenience you faced in this case. I would request you to please update the address on the app and then reach back to us. Once you update the correct address we will try to deliver the item again within 72 hours to the correct address if carrier fails to deliver the item reach back to us we wil issue full refund to you with the compensation for the inconvenience you faced. Thank you for your understanding in this case.

Thanks & Regards

Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thanks for reaching Homebox Team, I am sorry that you received a defective/damaged item. Please be informed that the complaint for the same has been registered with us and the service engineer will reach out to you within 48 hours to check the issue with the item, as per your concern scratches are there on the cabinet. Please be informed that the team will check the same and will uninstall the item. Please be assured that once the item gets uninstall we will send you a new one to install. Also, this will be taken care for your future orders with us. I appreciate your understanding in this case.

Thanks & Regards

Homebox Team