Subject: English Language Test - Anurudh Rawat
From: Anurudh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 02:52:39 -0500

| | Foreign Language Screening Test

Name | Anurudh Rawat    /  (248001) 8791656438    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir /mam we are tried to find your location to give you yours order  #handbag unfortunately our delivery boy is unable to find your contact and the location you kindly check your delivery location again and call 10 to pick your order
Thank you .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Home box

Dehradun

7 march 2023

The manager
TV House
Dehradun

Dear sir/mam

I have purchased a TV cabinet form you last week on 3 march 2023 (invoice no.875,

I regert to say that your technician who came to install a TV cabinet  after your team left i have noticed that the cabinet has to many scratches .

I requested you to please take this returned and replaced it immediately other wise i will complained your website

I hope to solve this query .
Thank you.

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