Subject: English Language Test - KRISHNA CHANDRA PANDEY
From: KRISHNA CHANDRA PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 02:48:09 -0500

| | Foreign Language Screening Test

Name | KRISHNA CHANDRA PANDEY    /  (+91) 7007443875    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC,

I would like to inform you that the order number ABC123 which was supposed to have reached you by now could not be delivered as the address was wrong. I would be grateful to you if you could share the correct address so that order can be delivered to your correct address.
You can also get the order delivered to your address by contacting the courier company whose number is 1234567890 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

ABC Company,

Customer Service Representative

ABC.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ABC,

I would like to inform you that kindly share the picture of the scratches so that our team can check it and a replacement can be created. We regret the inconvenience caused to you.

Thanking you,

ABC Company,

Customer Service Representative

ABC.

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