Subject: English Language Test - Subhash Chand
From: Subhash Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 01:11:43 -0500

| | Foreign Language Screening Test

Name | Subhash Chand    /  (+91) 9811973117    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi David,

This is with reference to your query regarding the status of your order. I am sorry that you have still not received the items you ordered. No need to worry, I have checked with our delivery partner for the current status to help you with this.

I see that your parcel was shipped on the same day when you placed the order, however, our carrier partner is unable to locate your address. So, I request you to help me with your correct address or nearest landmark which can help our delivery partner to deliver the parcel at the earliest possible.

We understand how excited you are for the items that you have ordered and as soon as we receive the details of your address, we will do our best that our delivery partner delivers the parcel at your doorstep.

We will appreciate a quick response to ensure timely delivery.

Thanks and Regards,
Subhash Chand
Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for getting in touch with us. I am sorry that you received the TV cabinet with scratches on it. It generally does not happen, we will sure check what went wrong with it.

I request you to share the pictures of the scratches on the item so that I can get it checked and help you with further options such as replacement of the item.

We will ensure that this process is quick enough that you get the item replaced in no time once you send us the pictures. Our team will inspect it and raise the investigation against it. As soon as they approve the replacement, we will arrange a reverse pick up at the same address so that replacement order can be processed further.

We will be waiting for the response on this email to sort this out at the earliest possible.

Thanks and Regards,
Subhash Chand
Customer Support

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