Subject: English Language Test - Shivkant Sharma
From: Shivkant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 00:59:03 -0500

| | Foreign Language Screening Test

Name | Shivkant Sharma     /  (+91) 9318482633    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
I would like to inform you that the courier tried to deliver the order to you but you are not present at address as per you mentioned . It seems like the address you given to us is wrong. So please correct the address so the courier will deliver to the your address.

Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Hi, I'm from Homebox team I understand your frustration . Sorry for the problem that you face . Don't worry we will replace your TV from new .So don't worry sir .

Thanks and regards
Homebox Team

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