Subject: English Language Test - Saranya Ramajayam
From: Saranya Ramajayam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Mar 2023 00:16:19 -0500

| | Foreign Language Screening Test

Name | Saranya Ramajayam    /  (91) 6282100645    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Sorry for the inconvenience,
You have ordered an handbag  on  dd/mm/2023, but we have shipped the same through the Blue Dart Courier on the Wednesday (dd/mm/2023)-Docket no:xxxxxxxx.
We have tracked the details with courier service according your compliant.

We have found the Address Error  that the street name has given as GandhiNagar, But it has 3 phases and 30 above flats.
So they hadn't found the correct address on time.
Even So they should have informed  in advance.
We are really regretting for this happened.
You will get the courier today evening around 5 p.m.
Feel free to contact us for any complaints regards services.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam,

Sorry for the inconvenience,
Our Team Members will come and close this issue.
They will check and replace with new one.
No worries,please contact us on mail or phone for further queries.
Thank you.

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